We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a refund, your item must be in the same condition that you received it, unused, unwashed, with tags, and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we'll email you a return shipping label.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions about our return policy at email@example.com.
We want to remind you that in order to be a sustainable business, we don’t keep any extra stock and all our items are produced only when an order is placed. Therefore, we want to encourage you to order our sample kits to get a preview of how the material feels and all the colours available.
Damages and issues
Please inspect your order upon reception and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Individual custom sizing orders which are placed by email cannot be returned as they are made to measure.
We cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.